At BUUK Infrastructure, our vision is to be the leading utility partner to accelerate the UK towards net zero for all our customers. Our group of companies has been the major drive for change and innovation over 30 years.
We provide a supportive environment that is committed to enabling our people to be the best – ensuring they feel proud to be themselves and part of BUUK Infrastructure.
We are looking for Heat Operations Officer who would like to help us reach our mission to “earn customer loyalty and drive business growth by providing consistently excellent service”.
Purpose of this role
To coordinate the day-to-day operations activities for our heat networks, ensuring that everything runs as efficiently as possible for all our customers.
Your key responsibilities are
As part of the Operations team, you’ll be at the heart of what we do – supporting and delivering a great experience for our customers.
Assisting the Retail team’s Contact Centre to help support day-to-day customer activities – providing day-to-day assistance to Customer Services Advisors and Contact Centre Team Managers.
Ensure Metropolitan provide a timely response in reactive maintenance, to ensure contractors attend to unplanned interruptions – whether it is in the home, plant room, energy centre, or elsewhere on the network – to ensure the response is attended to and fixed within the Metropolitan Guaranteed Standards, and it is aligned with the service provider’s contract.
Administer the Operations maintenance activities, including HIU servicing, planned and preventative maintenance at the Energy Centre or elsewhere on the network. Ensuring that communications are sent out to all customers that would be affected by the works.
Administer the Metropolitan Operations invoicing, manage the Heat Invoices inbox and raising any purchase orders to ensure the BUUK Finance team can pay related invoices.
Administer the planned and reactive maintenance work to ensure it is correctly recorded for reporting and auditing purposes.
Overseeing activities with the Operations and Maintenance Engineers to assist with their attendance to queries from Metropolitan retail customers, building managers and housing associations.
Assisting with Metropolitan ICT developments that will enhance internal processes, including contributing ideas and testing areas that may be applicable.
Support the Heat Metering Officer with any metering queries, particularly during periods of high demand or overflow.
Joining First Line Support on the Out of Hours Emergency Standby Team.
Any other duties as required by the manager.
Qualifications
5 GCSEs grade C or above including English Language and Mathematics (or equivalent standard of education).
Experience/Knowledge
Experience in developing relationships at all levels both internal and external.
Demonstrable experience in delivering great outcomes for customers.
Abilities/Skills
Excellent verbal and written communication skills.
Computer literate.
Attention to detail.
Positive and proactive attitude.
Displays initiative and a curiosity for improvement.
Desirable
Have experience of working in the heat networks sector.
Have experience of working with third party contractors.
Experience of using a customer relationship management software package.
Conditions of Employment
What can you expect from us
Cost of living annual pay review
Company pension contributions up to 10% if employees contribute 5%
33 days holiday including bank holidays with the ability to purchase an additional 2 weeks
Enhanced maternity, paternity and adoption pay
To say thank you, each time you successfully refer someone you will receive a referral payment of £1000 (net of tax)
Hybrid working for eligible roles
Development opportunities to reach your career aspirations
BUUK has an award-winning culture. We care about your wellbeing and safety as we all deserve the right to go home safe, every day. We are proud to be an equal opportunity employer, we respect each other and advocate for equity, diversity and inclusion in all we do.
Research shows that women and people from different underrepresented backgrounds often only apply for a job if they meet 100% of the listed qualifications. If you would like to be a part of our team and you meet many, but not all our requirements for this role, please apply. You can also ask us about flexible working options.
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