At BUUK Infrastructure, our vision is to be the leading utility partner to accelerate the UK towards net zero for all our customers. Our group of companies has been the major drive for change and innovation over 30 years.
We provide a supportive environment that is committed to enabling our people to be the best – ensuring they feel proud to be themselves and part of BUUK Infrastructure.
We are looking for Asset Operations Coordinator who would like to help us reach our mission to “earn customer loyalty and drive business growth by providing consistently excellent service”.
Purpose of this role
To support in the monitoring and analysis of Water & Wastewater Operational performance.
Your key responsibilities are
Identify data gaps and look at new and innovative ways that IWNL can capture operational performance data.
Assist with providing Operational performance data to support the ongoing operations of our Water & Wastewater networks.
Managing the Auditing of all IWNL Assets ensuring all field engineers are completing required tasks.
Coordinating the scheduling of all relevant programmes for meter reading.
Managing and addressing queries relating to meter serial numbers and billing issues.
Act as the escalation point to liaise with developers / customers and contractors.
Analysing Operational needs and requirements.
Identify areas for improvement to enhance productivity.
Working with the Asset Management and Adoption teams to provide network information relating to maintenance or replacement of existing assets e.g. Water meters, flushing, sewer cleansing, pumping station maintenance.
Provide additional operational cover when required.
Use the corporate GIS system to record and analyse operational performance.
Any other duties as required by the manager.
Experience/Knowledge
Ability to deliver high customer service standards.
Experience in developing and maintaining relationships at all levels with external and internal customers.
Abilities/Skills
Competent in all Microsoft Office programmes or equivalent.
Ability to read site plans and maps.
Desirable
Knowledge of GIS or similar applications.
Knowledge of current safety procedures, business relationships, processes, and practices.
Conditions of Employment
What can you expect from us
At least the cost of living pay increase every year
Company pension contributions up to 10% if employees contribute 5%
33 days holiday including bank holidays with the ability to purchase an additional 2 weeks
Enhanced maternity, paternity and adoption pay
To say thank you, each time you successfully refer someone you will receive a referral payment of £1000 (net of tax)
Hybrid working for eligible roles
Development opportunities to reach your career aspirations
BUUK has an award-winning culture. We care about your wellbeing and safety as we all deserve the right to go home safe, every day. We are proud to be an equal opportunity employer, we respect each other and advocate for equity, diversity and inclusion in all we do.
Research shows that women and people from different underrepresented backgrounds often only apply for a job if they meet 100% of the listed qualifications. If you would like to be a part of our team and you meet many, but not all our requirements for this role, please apply. You can also ask us about flexible working options.
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