At BUUK Infrastructure, our vision is to be the leading utility partner to accelerate the UK towards net zero for all our customers. Our group of companies has been the major drive for change and innovation over 30 years.
We provide a supportive environment that is committed to enabling our people to be the best – ensuring they feel proud to be themselves and part of BUUK Infrastructure.
We are looking for Business Process Improvement Analyst who would like to help us reach our mission to “earn customer loyalty and drive business growth by providing consistently excellent service”.
Purpose of this role
To drive a continuous improvement culture by undertaking ‘as-is’ processes analysis. Identify innovative solutions which provide ‘future state’ processes, a unified user experience and enable business efficiencies, improve productivity and performance across the Group.
Your key responsibilities are
Work cross functionally and with stake holders to review current processes, analyse root cause defects and advise on possible business improvement to enable efficiencies, improved productivity and appropriate cost savings.
Document “as-is” workflow processes to enable identification of the current process, key milestones, and opportunities for process optimization.
Design “to-be” workflows, process strategies, and provide documented flow charts to enable implementation of opportunities identified.
Act as a change agent to install lean methodology by ensuring simplification and streamlining for the end user and ensuring consistency.
Lead and work with stakeholders on solution implementation to ensure new processes are successfully embedded.
Report on project updates in a timely manner to ensure all stakeholders are appropriately communicated with and informed on the status of project projects.
Any other duties as required by the manager.
Qualifications
GCSE Maths and English or equivalent.
Experience/Knowledge
Documenting process flow diagrams.
Problem solving and improving processes.
Identifying and implementing changes.
Demonstrable evidence in efficiencies/time savings (personal or professional).
Abilities/Skills
Clear and articulate communicator both in writing and verbally to liaise with colleagues at all levels.
Ability to make judgements and decisions, ensuring attention to detail to enable the planning and management of complex projects.
Good initiative to improve processes, manage own workload and solve problems.
A positive can-do attitude to ensure high levels of customer service and to work cross functionally building relationships.
Ability to train and coach others and share best practice.
Desirable
Further Education qualification in business studies.
Previous work experience as a Business Analyst or in a process improvement role with strong analytical and client focused problem-solving experience.
Knowledge and confidence in the use of PowerPoint, Word, Visio, SharePoint and other programmes is essential.
Proficient in Excel including but not limited to pivot tables, lookups, charts and Excel functions.
Ability to data mine large volumes of data using Excel and other tools to provide meaningful analysis and reports, ensuring timelines are adhered.
What can you expect from us
At least the cost of living pay increase every year
Company pension contributions up to 10% if employees contribute 5%
33 days holiday including bank holidays with the ability to purchase an additional 2 weeks
Enhanced maternity, paternity and adoption pay
To say thank you, each time you successfully refer someone you will receive a referral payment of £1000 (net of tax)
Hybrid working for eligible roles
Development opportunities to reach your career aspirations
BUUK has an award-winning culture. We care about your wellbeing and safety as we all deserve the right to go home safe, every day. We are proud to be an equal opportunity employer, we respect each other and advocate for equity, diversity and inclusion in all we do.
Research shows that women and people from different underrepresented backgrounds often only apply for a job if they meet 100% of the listed qualifications. If you would like to be a part of our team and you meet many, but not all our requirements for this role, please apply. You can also ask us about flexible working options.
#BUUK
What's the best thing about BUUK?
We asked our people.
From the supportive culture and opportunities to grow, to the great friends and chocolate brownies, our people tell us what they love most about working at BUUK.
We all matter.
Find out about our supportive culture.
Hear how our shared sense of mutual respect and belonging underpins out culture and supports us all.